Comprehensive 302-page manual including information, advice and opinions based on more than 34 years of experience operating a successful home cleaning business.  This is a streamlined, step-by-step approach to operating your own cleaning service.  Benefit from the tried-and-true lessons we've learned along the way, without wasting time making the same mistakes we made.  This operations manual lays the foundation for a solid, thriving residential cleaning business.

Advertising Lay-Outs and Promotional Materials

A comprehensive collection of all the promotional materials and ad slicks you will need to launch your business.  Hard Copy and Electronic Format (Flyers, Brochures, Door-hangers, Print Ads, Direct Mail Coupons, Press Releases, etc.)

Master Forms Package

Provided in both a hard copy and electronic format. Easy-to-read, easy-to-use, business forms developed from years of experience in the residential cleaning industry.  The forms are provided in a format that allows you to personalize each one with your own creative style.  (Microsoft Word and Microsoft Publisher are required to modify and personalize forms.)

Office/Desk Organizer

This portable Desk Organizer has eight different sections.  Each section contains the forms needed to manage the business on a daily basis.  Sections include: Phone-Log sheets, pre-qualifying Phone-Log forms, pricing charts, advertising and marketing response graphs, scheduling calendars, cancellation records, job estimating forms and window-washing estimates.

Training DVD’s and Power Point Presentation for the Orientation of New Cleaning Associates

This is a comprehensive tutorial that demonstrates different cleaning methods and tasks, including basic cleaning skills. (2 ½ hours in length – Presented by Deborah Rhoades, Details by Deborah)

Contracts and Agreement Forms for Recruiting and Hiring New Cleaning Associates

All of the legal forms that every house-cleaner is required to sign before coming to work for your agency.  A sample of each form along with the instructions on how each form is to be completed is included.  (Hard Copy and Electronic Format)

Cleaning Procedures and Tips Handbook for New Cleaning Associates 

A 44-page guide for the procedures followed when cleaning a house along with many tips to help you clean faster.  Each new maid will receive this handbook when they begin working for your company.  (Hard Copy and Electronic Format)

Policies and Procedures Handbook for New Cleaning Associates 

Your success depends on recruiting the right people.  This handbook outlines the orientation procedures that are followed when a new house cleaner comes to work for your company.  You will maximize your training effectiveness by following the techniques outlined in this guide. New cleaning associates each receive their own copy of this Policies and Procedures Handbook.  (Hard Copy and Electronic Format)

4 Additional Inter-Related Start-up Business Guides

• Guide to Window Washing
• Guide To New Construction Cleaning
• Guide to Professional Looking Floors
• Guide to Office Cleaning